How to Identify Fraudulent Emails

NEW Fraudulent Email Alert!

Blue Cross and Blue Shield of Alabama has received reports that some customers are receiving fraudulent emails that appear to be from Blue Cross. Legitimate emails sent by Blue Cross will never ask you for your password, social security number, contract number or other personal information, or threaten to cancel your insurance.

Avoid Being a Victim of Phishing Scams

The purpose of phishing emails is to steal your identity or personal information. These emails may imitate the logos, style and language used by Blue Cross. Protect yourself from these scams by learning to identify them.

Look for the following:

1. Generic greetings or mistakes in the greeting.
2. A false sense of urgency. Many phishing emails threaten you to act immediately to avoid losing access to your account or cancelling your contract.
3. Misspellings and bad grammar.
4. Pop-up boxes in an email are not secure. If a pop-up box appears simply by opening an email, do not enter personal information into it.
5. Links in the email that go to web sites other than Blue Cross sites.

If you receive a suspicious email that you would like to report, please contact our Customer Service department.

View our Privacy Statement.