Case Management

With our Case Management program you never have to face extensive, long-term illness and injuries alone. 

Benefits of Case Management:

• Access to a registered nurse care coordinator to research, assess, coordinate and monitor healthcare needs and provide information about community resources
• Assistance in addressing specialty services for individual needs, such as complex medical conditions, burns, high-risk pregnancy, pediatrics, organ transplant, physical rehabilitation, psychiatric and substance abuse
• Receive pre-surgical and post-surgical counseling to better understand what you should expect before, during, and after surgical procedures. 
• Obtain information about using benefits effectively

If you are identified as someone who will benefit from this program, a registered nurse care coordinator will make outreach to invite you to participate.

Case Management is a voluntary program provided at no additional cost to Blue Cross and Blue Shield of Alabama members.

Call 1-800-821-7231 for more information about Case Management.